Education & Professional Credentials

• Master of Arts (M.A.) in English Literature

Member | Assitant Surveyors & Coordinator (Non-motor)

Executive Profile

Executive Profile

Ms. Sana Afreen brings over 11 years of specialized experience in motor insurance claims management, physical survey evaluations, and technical report writing to Q.A. Shirazi Surveyors (Pvt.) Ltd.

Having been a core member of the firm since June 2015, she plays a central role in managing departmental operations, reviewing loss assessments, and synthesizing complex field data into comprehensive survey reports.

Holding a Master of Arts (M.A.) in English Literature, Ms. Afreen combines strong analytical rigor with precise technical communication skills.

Her daily responsibilities involve coordinating workflows across team members, executing damage evaluations for repairable versus total loss cases, and negotiating lump-sum settlements to ensure fair and cost-effective claim resolutions for insurers and policyholders alike.

Key Areas of Expertise

• Motor Loss Assessment & Report Writing: Detailed physical damage inspection, repair estimate verification, and formal report preparation in compliance with policy terms and industry standards.

• Claims Operations & SLA Coordination: Overseeing workflow schedules for surveyors, mechanics, and service advisors to optimize claim turnaround time and maintain service level agreements.

• Lump-Sum Settlement Negotiation: Evaluating repair costs versus actual total loss exposure to negotiate equitable lump-sum settlements.

• Insurer & Client Liaison: Direct coordination with insurance underwriting and claims teams for loss approvals, documentation, and operational reporting.

Education & Professional Credentials

• Master of Arts (M.A.) in English Literature

• Senior Motor Insurance Coordinator & Technical Report Writer